All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s. Ambika Holidays.

Booking:
On confirmation of booking, your contract is with M/s Ambika Holidays. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Payment:
For the services contracted, a minimum deposit of 50% of the total cost is to be paid by you to M/s Ambika Holidays. The deposit is required to hold the booking on a confirmed basis. In case of any kind of ticketing or visa need to full amount.

Balance Payment:
Balance payment is to be made 15 days prior to the date of the start of services. Any booking made within 15 working days of the date of services would be considered a late booking, and the full and final payment is required to be made at the time of booking itself.

Note:
Apart from the above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali, etc.), full payment is required to be made at the time of booking itself.

Mode of Payment:
Clients can make payment using any of the following methods:

• By Cheque / Demand Draft
• By Bank Transfer
• By QR Code

Note:

• All payments should be free and clear of any withholding tax and deduction.
• Bank charges, if any, for remittance (by the remitting bank or by intermediary bank) would be strictly borne by the payer.
• In case of payment through QR code, if done using a credit/debit card, then the applicable bank charges are to be borne by the payer.

Special Note:
Please note that Ambika Holidays employees or agents will not ask for your Net Banking login, Password, OTP, etc. Nor will they ask you to transfer funds to a personal account or to install third-party apps like AnyDesk, TeamViewer, etc.

• Kindly
  carry your Address proof with you while travelling and visiting Places
  in case of International guest passport is mandatory. In case of not
  carrying address proof or passport at the time of visiting places, you
  may not be allowed to visit. In such a case, Ambika Holidays will not be
  responsible in any manner
• We do-not recommend any emporium or
  shop or eating joint. Any item purchased or consumed be at sole
  discretion of the bearer of the ticket/traveller/passenger
• The management reserves the right to make amendments enroute or skip any destinations to attend any contingency
• Please purchase entrance ticket from the monuments directly. Our fare does not include these charges
• Conveyance
  charges from the bus alighting point to monuments and other places
  where the tourist buses or tempo traveller or cab cannot go due to the
  traffic regulation/conditions are to be borne by the tourists
• Ambika
  Holidays will not be responsible for loss of or damage to luggage or
  personal belongings and the contents therein (including any valuables)
  during stay at hotels & during journey
• Air-conditions of vehicle will be operated during summer season only and will not be operated in hills area
• No
  refund will be made in case of mechanical trouble to the vehicles
  enroute or landslide or any other reason beyond the control of Ambika
  Holidays
• As per Government directive, tourists are requested to
  provide their photo identity documents such as driving license/voter id
  card, passport at the point of the check in the hotel. We appreciate
  your cooperation
• Reservations will be guaranteed with subject to confirmation from the guest along with advance payment
• In
  case of amendment in Government taxes, or fuel charges Ambika Holidays
  reserves the right to adjust the tour price accordingly
• IMPORTANT-(Heavy
  rain/Land slide/government interference may effect safari/River
  Rafting/sightseeing or may be cancel & No refund) will be initiate)
• We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
• Beware
  of Bogus Agents.. Do not be misguided by unwanted persons at the
  Railway Stations/Airports. If any information/assistance required please
  "Dial Yourself" and contact our phone no 9717905980.
• Any
  additional expense/tour cost will be paid by the guest during
  contingency issues or reasons beyond the control of Ambika Holidays
• Above rates are not valid on long weekend, festival, new year
• Jurisdiction: Place of Arbitration/Jurisdiction will be Delhi.

1. Cancellation by the Customer:

• Cancellations before 30 days prior to departure: 25% cancellation charges will be applicable
• Cancellations before 15 days prior to departure: 50% cancellation charges will be applicable
• Cancellations before 10 days prior to departure: 100% cancellation charges will be applicable
• No refund in case of no show
• Note:
  Written cancellation will accept on all working days, except Sunday and
  National holidays, any cancellation sent on Sunday’s or national
  holidays will be considered on next working day.
• For the X-mas and New Year period, Diwali, Dusserhra, Long weekend the payment is non-refundable.

2. No Show:
3. Cancellation by Ambika Holidays:

• In the unlikely event that we must cancel a trip due to unforeseen circumstances (natural disasters, political unrest, etc.), we will:
• Offer an alternative date or tour package of the same value, or
• Provide a full refund of the booking amount.

4. Modifications:

• More than 30 days before the trip: Modifications to your booking are allowed without any additional fee, subject to availability.
• Less than 30 days before the trip: Modifications are subject to a 10% change fee and availability.

5. Force Majeure:
Ambika Holidays shall not be liable for cancellations or modifications due to circumstances beyond our control, including but not limited to natural disasters, pandemics, governmental actions, or other unforeseeable events. In such cases, any refund or rescheduling will be subject to our discretion.

6. Refund Process:

• All refunds, when applicable, will be processed within 15 business days after confirmation.
• Refunds will be credited back to the original method of payment.

7. Travel Insurance:
We highly recommend that customers purchase travel insurance to cover any unforeseen cancellations, delays, or other travel-related issues.

For any questions or further clarifications, please contact us at +91 9717905980.

a. Cancellation Timeframe
Customers can cancel their bookings by contacting our customer service team via:

Email: salesambikaholidays@gmail.com
Phone: +91-9717-905980
WhatsApp: +91-9717-905980

2. Special Conditions for Non-Refundable Services
Certain services and bookings will be marked as non-refundable at the time of booking. This includes, but is not limited to:

• Airline tickets (subject to individual airline refund policies).
• Visa processing fees (as visa-related services are non-refundable once submitted).
• Hotel reservations with no-refund terms.
• Customized travel packages with special terms or high-season bookings.
• Train Tickets((subject to individual train refund policies)

3. Partial Refund for Early Departures or Unused Services
4. No-Show Policy
5. Cancellation by Ambika Holidays
In rare instances where Ambika Holidays has to cancel a tour or service due to reasons beyond our control, including but not limited to:

• Extreme weather conditions.
• Political instability.
• Safety concerns.
• Insufficient participation for group tours.
• Operational issues or technical difficulties with transportation.

We offer the following options:

• Full refund of the total booking amount.
• The option to reschedule or select an alternative tour of equal value. If you choose a tour of greater value, you will need to pay the difference in price.

6. Refund Timeline
Once a refund is approved, we will process it as quickly as possible. Please note the following refund timelines based on your payment method:

• Credit/Debit Cards: Refunds will be credited back to the original payment method within 15 business days.
• Bank Transfers: Refunds will be processed within 15 business days.
• Online Payment Gateways: Refunds through online portals may take 15 business days, depending on the payment provider.

7. Amendment to Bookings

• If you wish to amend (make changes to) your travel plans, please contact our customer service team. Amendments include changes to the travel date, destination, or number of travelers.
• 14 days or more prior to the travel date: We will do our best to accommodate your request. If the requested changes result in a price increase, the customer is responsible for paying the difference.
• Less than 14 days prior to the travel date: Any amendments are subject to availability and may incur additional charges or may not be possible.
• If amendments are made that reduce the overall cost of your trip, the refund for the difference will be issued based on our cancellation policy.

8. Third-Party Services and Suppliers
9. Special Circumstances for Refunds
10. Travel Insurance
11. Disputes and Resolution
12. Policy Changes
13. Contact Information
Email: salesambikaholidays@gmail.com
Phone: +91-9717-905980
Office Hours: Monday to Saturday, 9 AM - 6 PM IST

1. Booking and Payment Terms:

• To confirm a booking, a non-refundable deposit of 50% of the total tour package price is required at the time of booking
• The remaining balance must be paid in full no later than 15 days before the tour departure date
• For last-minute bookings made within 10 days of the tour departure date, full payment is required at the time of booking
• Flights/Train/Bus or any other Tickets full in advance need to pay

• Bank transfer (details will be provided upon request)
• Credit/Debit card (Visa, MasterCard, etc.)
• Digital wallets (e.g., Paytm, Google Pay, etc.)
• Cash payments are accepted only at our authorized offices

3. Cancellations and Refunds:

• Cancellations must be made in writing via email or through our customer service hotline
• Cancellations made 10 days before the departure date will incur a cancellation fee of 100% of the total booking amount
• No refunds will be provided for cancellations made within 10 days of the tour departure date or for no-shows
• Refunds, if applicable, will be processed within 15 business days

4. Modifications to Booking:

• Any modifications to the booking (e.g., date changes, upgrades) are subject to availability and may incur additional charges
• A change fee of applicable for modifications made within tour departure date

5. Non-Payment:

• Failure to complete payment by the due date will result in the automatic cancellation of your booking
• Any payments made up to that point will be forfeited according to our cancellation policy

• We highly recommend all travelers to purchase comprehensive travel insurance to cover any unforeseen cancellations, medical emergencies, or other travel-related risks

7. Special Offers and Discounts:

• Promotional discounts or special offers are subject to specific terms and conditions, which will be clearly outlined at the time of booking
• Offers are non-transferable and cannot be applied retroactively to existing bookings

8. Disputes and Chargebacks:

• In the event of a payment dispute, Ambika Holidays will work with the customer to resolve the issue amicably
• Customers initiating chargebacks without prior notice will be subject to investigation and legal recourse if found unjustified
• For any questions or clarifications regarding our payment policy, please feel free to contact our customer support team at +91 9717905980
• Jurisdiction: Place of Arbitration/Jurisdiction will be Delhi